{"id":13929,"date":"2026-07-21T14:26:36","date_gmt":"2026-07-21T14:26:36","guid":{"rendered":"https:\/\/automotiverevista.pt\/?p=13929"},"modified":"2026-07-21T14:26:38","modified_gmt":"2026-07-21T14:26:38","slug":"zf-agente-de-voz-com-ia-para-o-atendimento-das-oficinas","status":"publish","type":"post","link":"https:\/\/automotiverevista.pt\/index.php\/2026\/07\/21\/zf-agente-de-voz-com-ia-para-o-atendimento-das-oficinas\/","title":{"rendered":"ZF &#8211; Agente de Voz com IA para o atendimento das oficinas"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">A ZF ir\u00e1 apresentar novas solu\u00e7\u00f5es na <a href=\"https:\/\/visitortickets.messefrankfurt.com\/ticket\/en\/ticket_select.html?cdcreturn=true&amp;_appshop=mf_tap20160620_3481&amp;plrpp=true&amp;wt_mc=Display-Banner.automotiverevista.sales-partner.automechanika.pt.vt.cv.msg_allgemein_700x150_06-2026.\">Automechanika Frankfurt 2026<\/a>, de 8 a 12 de setembro, demonstrando como as parcerias de proximidade, um amplo portef\u00f3lio tecnol\u00f3gico e um ecossistema interligado podem ajudar os clientes a responder \u00e0s r\u00e1pidas transforma\u00e7\u00f5es do mercado.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A empresa ir\u00e1 destacar inova\u00e7\u00f5es pr\u00e1ticas que apoiam os parceiros do mercado de p\u00f3s-venda na sua atividade di\u00e1ria, preparando-os para enfrentar os desafios futuros com confian\u00e7a.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Durante a feira de Frankfurt, a ZF Aftermarket dar\u00e1 particular destaque a dois importantes desenvolvimentos para as oficinas: o novo Agente de Voz com Intelig\u00eancia Artificial integrado no ZF [pro]Manager e o novo programa de forma\u00e7\u00e3o sobre baterias de alta tens\u00e3o destinado aos membros da rede ZF [pro]Tech (ambos ainda n\u00e3o dispon\u00edveis em Portugal). A empresa apresentar\u00e1 tamb\u00e9m <a href=\"https:\/\/automotiverevista.pt\/index.php\/2026\/06\/18\/zf-avanca-ja-para-a-euro-7\/\">v\u00e1rias inova\u00e7\u00f5es<\/a> na \u00e1rea da travagem, incluindo o novo \u00f3leo de trav\u00f5es sustent\u00e1vel da marca TRW.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Agente de Voz com IA da ZF transforma o atendimento das oficinas<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Um dos principais destaques ser\u00e1 o novo Agente de Voz com IA para o ZF [pro]Manager (ainda n\u00e3o dispon\u00edvel em Portugal), que transforma a solu\u00e7\u00e3o digital de gest\u00e3o de oficinas da ZF Aftermarket numa verdadeira rece\u00e7\u00e3o virtual. Num contexto em que a digitaliza\u00e7\u00e3o est\u00e1 a redefinir a intera\u00e7\u00e3o com os clientes e os processos di\u00e1rios das oficinas, esta nova funcionalidade acrescenta intera\u00e7\u00e3o telef\u00f3nica em tempo real, atrav\u00e9s de linguagem natural. A solu\u00e7\u00e3o est\u00e1 tamb\u00e9m nomeada para os Automechanika Innovation Awards 2026, na categoria AI Solutions &amp; Digitalization.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ao contr\u00e1rio de um chatbot ou de um sistema tradicional de menu telef\u00f3nico automatizado, o Agente de Voz com IA permite conversas abertas e naturais. Gra\u00e7as ao reconhecimento autom\u00e1tico de voz e \u00e0 compreens\u00e3o de linguagem natural, consegue interpretar os pedidos dos clientes, incluindo terminologia autom\u00f3vel, marcas e modelos de ve\u00edculos ou tipos de servi\u00e7o. Ligado aos dados de agendamento em tempo real do ZF [pro]Manager, verifica disponibilidades e apoia a gest\u00e3o de marca\u00e7\u00f5es diretamente no fluxo de trabalho digital da oficina.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para as oficinas, as vantagens s\u00e3o claras: menos chamadas perdidas, menor press\u00e3o sobre as equipas de rece\u00e7\u00e3o e melhoria do atendimento ao cliente, incluindo fora do hor\u00e1rio normal de funcionamento. O sistema atende chamadas de forma imediata, 24 horas por dia, registando novos clientes diretamente no ZF [pro]Manager e recolhendo, de forma estruturada, os respetivos dados de contacto e do ve\u00edculo.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/automotiverevista.pt\/wp-content\/uploads\/2026\/07\/ZF_proTech_Expert_High-Voltage-1024x683.jpg\" alt=\"\" class=\"wp-image-13931\" srcset=\"https:\/\/automotiverevista.pt\/wp-content\/uploads\/2026\/07\/ZF_proTech_Expert_High-Voltage-1024x683.jpg 1024w, https:\/\/automotiverevista.pt\/wp-content\/uploads\/2026\/07\/ZF_proTech_Expert_High-Voltage-300x200.jpg 300w, https:\/\/automotiverevista.pt\/wp-content\/uploads\/2026\/07\/ZF_proTech_Expert_High-Voltage-768x512.jpg 768w, https:\/\/automotiverevista.pt\/wp-content\/uploads\/2026\/07\/ZF_proTech_Expert_High-Voltage-750x500.jpg 750w, https:\/\/automotiverevista.pt\/wp-content\/uploads\/2026\/07\/ZF_proTech_Expert_High-Voltage-1140x761.jpg 1140w, https:\/\/automotiverevista.pt\/wp-content\/uploads\/2026\/07\/ZF_proTech_Expert_High-Voltage.jpg 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Refor\u00e7ar as compet\u00eancias em mobilidade el\u00e9trica atrav\u00e9s de um novo programa de forma\u00e7\u00e3o em baterias<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A ZF Aftermarket apresentar\u00e1 igualmente o novo programa de forma\u00e7\u00e3o High Voltage Battery Insights (ainda n\u00e3o dispon\u00edvel em Portugal), integrado na oferta da rede de oficinas ZF [pro]Tech. Combinando forma\u00e7\u00e3o pr\u00e1tica e conhecimentos te\u00f3ricos, o programa ajuda as oficinas a desenvolver compet\u00eancias avan\u00e7adas na tecnologia das baterias de alta tens\u00e3o e nos componentes associados.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A forma\u00e7\u00e3o permite \u00e0s oficinas refor\u00e7ar os seus conhecimentos em sistemas de propuls\u00e3o el\u00e9trica, aumentar a seguran\u00e7a no trabalho com baterias de alta tens\u00e3o e compreender as avarias mais comuns e os desafios associados \u00e0 sua repara\u00e7\u00e3o. Ao desenvolver estas capacidades, as oficinas podem fortalecer o seu posicionamento num mercado de servi\u00e7os para ve\u00edculos eletrificados em constante crescimento e responder de forma mais eficaz \u00e0s necessidades dos clientes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A ZF ir\u00e1 apresentar novas solu\u00e7\u00f5es na Automechanika Frankfurt 2026, de 8 a 12 de setembro, demonstrando como as parcerias de proximidade, um amplo portef\u00f3lio tecnol\u00f3gico e um ecossistema interligado podem ajudar os clientes a responder \u00e0s r\u00e1pidas transforma\u00e7\u00f5es do mercado. A empresa ir\u00e1 destacar inova\u00e7\u00f5es pr\u00e1ticas que apoiam os parceiros do mercado de p\u00f3s-venda [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":13930,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jnews-multi-image_gallery":[],"jnews_single_post":{"format":"standard"},"jnews_primary_category":[],"footnotes":""},"categories":[25,21],"tags":[],"class_list":["post-13929","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pesados-e-maquinas","category-pos-venda"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>ZF - Agente de Voz com IA para o atendimento das oficinas - Revista Automotive<\/title>\n<meta name=\"description\" content=\"ZF ir\u00e1 apresentar novas solu\u00e7\u00f5es na Automechanika Frankfurt ZF ir\u00e1 apresentar novas solu\u00e7\u00f5es na Automechanika Frankfurt\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/automotiverevista.pt\/index.php\/2026\/07\/21\/zf-agente-de-voz-com-ia-para-o-atendimento-das-oficinas\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ZF - Agente de Voz com IA para o atendimento das oficinas\" \/>\n<meta property=\"og:description\" content=\"ZF ir\u00e1 apresentar novas solu\u00e7\u00f5es na Automechanika Frankfurt ZF ir\u00e1 apresentar novas solu\u00e7\u00f5es na Automechanika Frankfurt\" \/>\n<meta property=\"og:url\" content=\"https:\/\/automotiverevista.pt\/index.php\/2026\/07\/21\/zf-agente-de-voz-com-ia-para-o-atendimento-das-oficinas\/\" \/>\n<meta property=\"og:site_name\" content=\"Revista Automotive\" \/>\n<meta property=\"article:published_time\" content=\"2026-07-21T14:26:36+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-21T14:26:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/automotiverevista.pt\/wp-content\/uploads\/2026\/07\/zf_promanager_ai-phone-agent_1200x628_v2.2_CMYK-without-logo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"adminNovo\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"adminNovo\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tempo estimado de leitura\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/automotiverevista.pt\\\/index.php\\\/2026\\\/07\\\/21\\\/zf-agente-de-voz-com-ia-para-o-atendimento-das-oficinas\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/automotiverevista.pt\\\/index.php\\\/2026\\\/07\\\/21\\\/zf-agente-de-voz-com-ia-para-o-atendimento-das-oficinas\\\/\"},\"author\":{\"name\":\"adminNovo\",\"@id\":\"https:\\\/\\\/automotiverevista.pt\\\/#\\\/schema\\\/person\\\/1265858bc8c78a0f969de814da8be281\"},\"headline\":\"ZF &#8211; 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